Refund Policy

Effective Date: July 16, 2025

At Balanced Kids Health, we value your time and strive to offer flexible, reliable care that fits your family’s busy schedule. Because our services are delivered through a concierge model—including in-home, group, and virtual appointments—we’ve developed the following policies to ensure fairness and sustainability for all families and providers.

Cancellations & Rescheduling

24-Hour Notice Required: We ask that all cancellations or rescheduling requests be made at least 24 hours in advance of your scheduled appointment time.
Less than 24 Hours’ Notice: If you cancel with less than 24 hours’ notice, a $25 cancellation fee may apply unless due to an emergency or illness.
No-Shows: Missed appointments without prior notice may be non-refundable and will not be rescheduled without payment of a new visit fee.

Refunds

Digital Services: Refunds are not available for services already rendered (including consultations, virtual visits, or in-home physicals).
Prepaid Appointments: If you cancel at least 24 hours in advance, you may request a full refund or reschedule at no charge.
Group Physical Events: Refunds for group sessions are dependent on the number of participants. Contact us directly for group-specific policies.
Memberships: Monthly membership fees are non-refundable, but memberships can be canceled at any time without penalty for the following billing cycle.

Late Arrivals

If you are late to your scheduled appointment, we will do our best to accommodate your full visit time. However, visits that start late due to patient delay may be shortened to respect other families’ scheduled time slots.

Contact for Changes or Questions

To cancel, reschedule, or request a refund, please contact us:

Email: Hello@balancedkidshealth.com
Phone/Text: (651)758-3184

We’re committed to working with families in a flexible and compassionate way. If you have extenuating circumstances, please don’t hesitate to reach out so we can help.